Business Transformation and Programs of Change

Solving retailers’ business problems with sustainable solutions


“We have worked closely with TPC during our transformation programme. What I like is that they challenge us when needed, and the way they make the complex simple to understand. They offer a good blend of retail operational experience, technology knowledge and consulting analytical skills that we’ve not seen elsewhere”

Siobhan Forey, COO Arcadia Group

Transformation programs are major strategic undertakings which offer the potential for huge strategic benefits, but also carry significant risk. At Thought Provoking Consulting we have substantial experience and unquestioned transformation program expertise coupled with a unique, holistic yet pragmatic approach to achieving the intended outcomes.

We believe that achieving success from transformation programs requires an agile approach which is focused on driving benefits, reducing risk and managing cost throughout the program lifecycle.  All of this needs to be done in a way which is sympathetic to the unique characteristics of each client’s Retail business model – we do not believe in ‘commodity’ approaches which often add substantial cost for little reward or benefit.

Our experience base spans all Retail business models and scales of operation from large multinational department stores through to domestic mid tier category specialists.  We have a proven track record of helping retailers around the globe transform their operations.

Our philosophy is a customer centric one. This means we put the customer at the heart of the target operating model process to help our clients better understand how they will be impacted and how their behavior will be affected by change. This approach allows us to maintain a clear perspective on what is and is not impactful and important.

Delivering transformation typically requires a teaming approach which brings together multiple third parties including systems integrators and other specialists who need to collaborate successfully with you and with each other to achieve success.  We understand this and pride ourselves on our ability to bring you independent, impartial trusted advice to ensure your best interests are always at the heart of any program delivery model.

    • Exec Leadership Advisory Support
    • Discovery and Solution Shaping
    • Benefits Modeling and Management
    • Program Delivery Management
    • Sourcing, Selection and Commercial Negotiation
    • Independent Program Assurance
    • Program Turnarounds
    • Business Operating Model
    • Change Management through our strategic partner Change 4 Growth

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