Our approach

At Thought Provoking Consulting we embrace being different. The Company was set up to be just that and to challenge the status quo in retail consulting. The founders Keith Taylor and Subir Gupta felt that by combining their experience they could create something unique.

The longer I live, the more I realise the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. The remarkable thing is we have a choice everyday regarding the attitude we will embrace for that day. We cannot change our past. We cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you. We are in charge of our attitude.

- Charles Swindoll

Subir was previously a partner in a large consulting practice and Keith has worked with many of the larger consulting organisations over the years both in the UK and US. Too often they saw projects being overcomplicated and client’s interests becoming secondary. They believe that the interests of the clients and staff should always be a priority. It is well known that happy staff are more productive and produce better client work.

When it comes to our clients we pride ourselves in making the complex simpler and easier to understand. We believe in working with the client rather than doing the work ‘to them’, this ensures we really are giving the client what they need. We see success as exceeding our clients expectations through our thought provoking nature.

When it comes to our staff we provide personal development opportunities for career development and operate a flat hierarchy based on mutual respect and an open door policy. We regularly acknowledge and reward our staff by bringing everyone together for events and team building exercises.

As a result of our unique approach, our clients have typically stuck with us. We often become part of the client’s team and stay as trusted advisors. Our UK clients include John Lewis, Arcadia, Shop Direct, Superdry, Boohoo amongst others. Our clients also extend into Europe. We also operate in the US, where we’ve worked with well know retail brands such as PVH, Tommy Hilfiger, Macy’s and Lululemon.

We recognise that retail is evolving rapidly and that new ways of working are required to make the most of opportunities. We offer a set of approaches that combine the best of traditional proven methods with new principles and innovative, customer centric ways to approach tasks.

Our values and difference

In order to ensure it always delivers a focus on the client, Thought Provoking Consulting operates by a number of principles:

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Our People +

We believe that our most valuable assets are our people. As a consulting practice that is even more true than for other companies. We understand that we work with people and not just resources and we believe if we make TPC a good place to work where enthusiasm, energy and a positive attitude are highly valued that we will maintain the highest standard of work for our clients.

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Our Experience +

With typically over 15 years’ experience our consultants have the deep domain expertise in the areas of your business that you most need. The company has a deliberate mix of staff with consulting backgrounds and retail operational backgrounds. This is to provide a mix of analytical skills with a grounding in what works in the real world.

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Our Model +

Thought Provoking Consulting has developed a collegiate model which enables us to offer a bespoke service to our clients. This model also allows us to develop a collaborative approach that supports co-operation with other specialists or consultancies that is not always viable in larger firms.

We prefer small project teams too, typically no more than 5 and never more than 10 people. Large projects are not always the best thing for clients. Small, carefully selected, 2 or 3 man projects are often what makes most sense.